Harley-Davidson of Maryland

"My entire experience with H-D of Md.,from soup to nuts, has been off the chart. Everyone there has a smiling face, a friendly attitude and know their stuff. This is my first Harley and it made me realize I waited too long. I've been riding off and on for 35 yrs. but my '08 FLSTC is pure joy. Special kudos to the service dept. After a year, I felt the need for more power. I talked to the guys and explained my need for speed and in minutes they presented a formula for the performance I wanted. The work was done in short order and THEY NAILED IT! It's exactly what I wanted. It's not a beast, but it ain't no kitten either. For performance tuning, Joe is the man. They hooked me up with a 103ci kit that rocks! They have a copy of my dyno chart, so you can verify these numbers. I went from 59hp to 96hp and 74fp to 104fp. Enough said! Thanks again men. I'll let you know when I loose this grin."

By: Glenn Dundalk,MD

"Dear Missy, I just wanted to take a few minuites of your time to tell you how much I enjoyed my Rider's Edge class. Yes, I know you get e-mails, letters, and complements all the time, but it surely caught me off guard. I never thought for a minuite that any "class" could of been so fun. My two instructors (Mike Pettrey & Matt Henson) were so professional and entertaining. They brought along and added their real-world experiences to add that special touch to the class. They were the two best instructors I have ever had. I will highly reccommend this class to anyone who considers ever riding any kind of motorcycle. As a matter of fact, I'd recommend anyone to take this class to boos one's morale. It'll show you just what you can do if you try hard enough. Once again, thanks for providing myself and my classmates with a high-quality course with exceptional instructors. One closing note: I truly believe Mike & Matt deserve a raise. No, neither guys put me up to saying this! Truly, Andrew "

By: Andrew ,MD

"Missy, I just wanted to send a quick e-mail thanking you, Styx, Steve and The Harley-Davidson of Maryland family for helping me achieve one of my main goals of taking and passing the Rider's Edge Course. You were very helpful, encouraging , very informative and attentive to my questions. Steve, the sales associate, let me sit on a Blast when I came to the store and was also patient with me. The course was great, and my instructor Styx, was the reason that I didn't quit and why I learned so much. I had many challenges facing me, including my height of barley 5 feet and small shoe size (timberlands size 2)...Styx made me feel comfortable. He encouraged all of us, and went through things step-by-step and slowly. He helped to build my confidence and even after laying my bike down three times on the first day, I came back to at least try again. I think Styx's personality made the learning environment more fun and therfore diffused some anxiety. I can genuinely tell that Styx and the Harley-Davidson of Maryland staff are passionate about riding. Everyone was welcoming, encouraging, and accepting. I thank you so much for everything. I am no one's backrest! Best wishes always, Trish "

By: Trish washington,DC

"i have been taking my Harley Davidson motorcycles to your service department since 2006. And I have to say your service department is the best around. I've bought parts and accessories in the store too over the years and everyone I deal with is knowledgeable, friendly, and eager to help. The service department though deserves extra kudos. On multiple occasions they have surpassed my expectations and have always delivered as promised. To give one great example, just last week I had my Softail Crossbones in for service because of a faulty riser on the handlebars. The part was backordered so in order to have the bike in time for Labor Day weekend I authorized them to ship the part overnight and I would pay the freight. The part didn't arrive in time. Even though it was shipped overnight from HD. So on the Friday before the holiday weekend at 2:30pm Keith calls me and tells me the bad news. Hearing the dissapointment in my voice he simply says "We'll get you your bike in time for the weekend." I arrived at the service dept at 6:30 that evening to find that my bike was ready. They barrowed the needed part off a new bike or from another kit so I would have my bike for the weekend. I was so grateful for their extra effort. I asked how much I owed, thinking even though the service was under warranty I would still owe the overnight freight costs, and keith simply said "nothing. The part didn't arrive in time, so you shouldn't have to pay the freight on it." Wow! What a great bunch of guys in the service department. They really look out for the customer, and strive to go above and beyond every time. I will always take my Harleys to HD of Maryland for service. And the next time I go to make a new bike purchase, you will be my first stop. Thank you so much for your great service and great people."

By: Mike Elkridge,MD

"Hi all, I have a 2000 dresser. I've been coming in for service checks without fail for 9 years. In that 9 years I've made a bunch of friends with all the service folks. You all have taken care of my bike perfectly and professionally. Only one time in all the years the bike was not right when I got it back. You all took the bike in immediately and within 45 min. it was fixed and I was on my way. I can't thank you enough for all the outstanding work and the friendliness of everyone. See ya in 2500 miles. Rick "

By: Rick Jessup,MD

"Missy, I just wanted to take a quick minute before I head out to let you know what a great job Tony & Mike did! Kudos. Yesterday, the day of the evaluation was miserable hot, we all were starting to talk about coming back within 30 days to take it, and they really encouraged us to push through it! All of us ladies had been talking afterwards, while waiting for the results, and we ALL agreed pass or failed we all enjoyed the class and took something from it! We ALL loved the ladies only class. There were three students from last week who came to retest, one a woman. She commented on how great it was, we all encouraged each other, cheered each other on, coached, and less pressure was felt! In talking with several people who have taken the class all seem to think that more confiedence would be felt going into the exam if they had more "practice" time. 2 days of riding/coaching 1/2 day practice and review than exam. Now I cant see how a schedule would allow and I think the instructors work hard enough anyway but I put it out there, I heard it said by more than 3 and 2 of them scored perfects on written and riding! Lastly, I just think its important for you to know that your instructors have a great reputation as far as Carroll County! I have a cousin who when she learned I was taking it through Elkridge, said they were the BEST. She lives in Taneytown so I asked how in the world she knew and she said most everyone she knows who takes the class through Harley has traveled to Elkridge for the class because they have the best instructors! So, you guys have a great reputation, your doing a great job, keep up the good work! Thank You, Stacy Hilliard"

By: Stacy ,MD

"Just wanted to say I had my first service and it was outstanding. I was told 2.5 hours to complete and it took 1.5. You guys did a great job. Thanks Alex for your explantion of the service. I'll see you for the next service and other events. "

By: Rolando (Ron) Edgewater,MD

"Mike and Missy, Thank you for the exceptional experience in riding my first motorcycle. Your skillful and professional approach reinforces the basic tendances of driver safety and improves our awareness of the risks associated with this great venture we have chosen to undertake. Clearly you care about what you are doing and the students you engage.. My adventure begans now. Join me and see you on the road! Daniel "

By: Anonymous baltimore,MD

"It has really just started to sink in how lucky I am to have been involved in such a wonderful group experience with Missy and LeRoy over the last few days. I have also gained a whole new appreciation for the motorcycle community at large. I just wanted to take a second to genuinely say thank you for your patience and commitment to our class, and motorcycling all together. It has been an honor and a pleasure to be in your class. I thank you, LeRoy and I thank HD of Maryland for creating such a great learning and nurturing environment . You guys are the greatest. I�m sure I�ll see you again when the next upgrade for my bike comes around."

By: Jamie ,MD

"Mike and Tony, I wanted to thank you and Tony for the great job you did teaching the Riders Edge Class this past week/weekend. As Missy "might" remember, I actually signed up for the class about 3 years ago and couldn't make because of work related challenges at the time. Glad to have finally signed up and taken the class this time. I found the class both very informative and helpful. The classroom sessions were very good. Especially helpful were studying and learning the various acronyms most helpful in riding - SEE, T-CLOCS, FINE-C, and TKV amongst others, and then applying them on the range. The riding skills and associated practice was great. I really valued the coaching that both of you provided to me, as well as to others. It was also great to have the class taught by the two of you with so much riding experience. Tony and Mike, on a personal note, I found the two of you professional, fun, effective, challenging, and interested in and caring about your students success. Of note, I remember seeing Tony jump for joy (literally) when Donna effectively navigated the 135 degree turn successfully. Also, seeing Mike offer personal 1:1 coaching to all of us, beginners or experienced, as needed. You guys make a good team. Off to enjoy my 2009 Road Glide... Regards, Anthony "

By: Anthony ,MD

"Missy, I was on the dealership website and saw your name so I thought I shoot you a quick message. I took your class in March of 2007 and I still use all the info you and Toby gave us. Your classes made me an educated and safe rider and I wanted you to know that I�ll never forget the great experience I had with you. I hope I can return the favor one day. Hope you are well and have a great summer. Terry Burke "

By: terry ,XX

"It was not only a pleasure, but also the highlight of 2009 to have gone through this Rider's Edge Training with you. I returned home feeling totally exhausted but mentally motivated because of you. The learning experience would not provide the same level of satisfaction if I were to go through this training with any other group. We have initiated the bonds of a lasting friendship, which I hope we will all continue to visit. Thank you for everything. I have attached one of many pictures which I will send to you. I feel that this picture says a lot about the closeness of our group. On day one, we entered Rider's Edge as a "Group of Outstanding Individuals", but this picture shows an "Outstanding Group of Individuals." Enjoy the pictures. Thank you Missy and Styks, for all of the dedicated instruction and coaching you provided over the past three days. Your efforts are nothing less than phenomenal - A well done. Russ "

By: Elkridge,MD

"Just purchased my first HD from Elkridge. What an experience. My friend was right when he said they treat you like family. Autodealers take notes. Tina you're the best. Jack, Ross, Tom, Steve, sorry if I fogot anyone but you guys made it happen for me. I want to thank you all for providing me with a pleasant shopping experience. Your parts are awsome. See you Father's Day for more parts. HD of MD you ROCK!!!!"

By: Ron Edgewater ,MD

"Yesterday June 2nd, I was on my 07 Road King riding home from work. Approaching a light, I down shifted and the front arm on my "heal-toe" shifter went to the floor. So with one hand on the clutch and the other on the shift linkage, I manually put the bike into third gear, and headed for the Elkridge dealer...slowly. Upon arriving at the service department I described my situation to Earl, who promptly headed out to my bike to take a look. He quickly diagnosed that the shifter arm and shifter axle were both stripped and needed to be replaced. BUT instead of having me make an appointment for some other time, Earl replaced the parts right there on the sidewalk. Had me up and running in under 15 minutes. Keep in mind that the service department was busy yesterday. They could have easily pushed me off to a later date. The fact that they took such great care of me, as a walk in, impressed me greatly. This is not the first time I have been impressed with the Elkridge service department. I highly recommend using these guys for all you bike maintenance needs, after yesterday I know I will. Thanks guys. Clint Bryson"

By: Clint Elkridge,MD

"I want to thank you and your staff, specifically, Brandon, Steve, Ross, and Alex for making my first Harley purchase a smooth and enjoyable experience. Everyone went out of their way to help me, and were friendly and professional throughout the whole process. They all made me feel like part of the family, and I am proud to say that I am a Harley owner, and happy to be part of the Harley family. "

By: Max ,FL

"Hi Missy, Just wanted to write to you & let you know I had a blast in the Riders Edge Program. Matt Henson & Tony Moet were outstanding instructors and very friendly and inviting to the whole group. I would definitely recommend the course to any of my friends or family interested in learning to ride a motorcycle. I don't currently own a Harley Davidson, (please don't judge me, lol) but I will be in the market for a new bike within the next year and after the tour thru the dealership and meeting all the great people working there, I will be buying a bike from your dealership. Thanks again for getting me on the road so I can also enjoy the ride. Mike Roberts"

By: Mike ,MD

"Thank you for sending the photo and for employing two fantastic instructors. As an instructor myself when I was in the Marine Corps I know the demands and challenges that come along with teaching people from different backgrounds, skill levels, and comprehension abilities. Matt and Tony were superb and will definitely be recommended to everyone I come into contact with who is interested in learning to ride. Thank you again! Sincerely, Zach Carder"

By: Zach ,MD

"Missy, My name is Scott, I was a part of class 192 earlier this week. I have ridden in the past, but not regularly for a number of years. Recently I got an old Iron Head that has proven to be a challenge on many different levels, not the least of which was to show me that I did not have the same confidence I had years ago, nor the (perceived) skills. I enrolled in the class mostly to get the motorcycle endorsement, and hopefully learn something as an added bonus. The result was just the opposite. I received knowledge, skills ( I never knew, when I was younger and wiser), and mostly confidence, and as an added bonus, the motorcycle endorsement. This unforseen experience is due to much hard work, I am sure, on everyones part to put together such a training program. Our instructors (facilitators) were Kim and Tony, and I believe that without these two the experience would have been great, but would have fallen short to what they accomplished. They treated everyone with respect, taught thru both wisdom and experience, and exuded a passion for riding safely that everyone could feel. We were all given instruction and encouragement, yet when we didn't accomplish what they knew we could do, they would make sure we could tell them what we did wrong and then agree with us that the last attempt was "a stinker". Riders Edge ,and I, are both very lucky to have these two envolved with the program. Thank you, Scott La Shier"

By: Scott ,XX

"I picked my bike up this last weekend, after having it in storage for the winter. While there, I had multiple parts added to my bike for safety and the tune up done. All I can say, is that Mike, Joe and Alex; did a FANTASTIC job on my bike. Momma (wife) was SO happy with everything that had been done on the bike, and with how it looked; that she can't wait to spend as much time as possible on it this year (it even seems to have a little more power, and shifts easier). The guys in the service department (Mike, Joe and Alex), were always courteous, and extrememly helpful with any and all questions that I would ask. Harley has a great asset in these three, and all of the other guys seem to really care about their customers. I will recommend to all of my friends, that if they want professional, knowledgeable people to work on and maintain their rides; that they couldn't do any better than the entire staff at Elkridge. Thank you again to all, and I will see you all soon. "

By: Jeff College Park,MD

"I liked your site."

By: Anonymous Newton Centre,MA

"Purchasing my first Harley, and a 2008 Ultra Classic at that; was one of the smoothest, enjoyable and most professional purchases of any vehicle I have ever made. From the moment I walked through the door until the day Wade handed me the keys after his patient and informative walk through, I could not be happier. Since then my many visits to HD of MD has been met with smiling faces and a relaxed and friendly atmosphere from the ladies in the merchandizing department, to parts and service as well as the great sales and management team. I feel just as welcome when I'm spending a bundle on chrome and leather or just stopping for some casual chatter. Well done folks. I have recommended HD of MD to everyone I talk to. Bob W Bowie, MD"

By: Bob Bowie,MD

"Wanted to say how much fun and how worthwhile the Rider's Edge course you guys put on was. Matt and Styx were the best and I really re-familiarized myself with riding and riding skills. Since the course I've put about 250 miles on my '05 Low Rider. Kudos to Keith and the service department for getting my bike ready while I attended the course. We had a class pic taken with the HD of Marylands woners Lamborgini. I was wondering when you guys were going to send us the pic. I guess at the time the printer was on the fritz and Matt took all of our e-mail addresses to send us the pick. Would love to have it. Anyway, thanks again for a valuable and enjoyable experience. "

By: Bob ,MD

"I just want to thank everyone in the service department, especially Keith, for the OUTSTANDING job they did on my '07 softail custom, which was wrecked in april. No matter how many times I called to check on the progress of the repair, make a change,etc.,no matter what my questions were or HOW MANY times I asked them, I received nothing but courteous, outstanding customer service. I wouldn't take my bike anywhere else. You guys are great. Thanks, Pattie "

By: pattie baltimore,MD

"I was involved in an accident on Monday 09-08-2008 and my bike was towed to this dealership at my request. I was hurting really bad and had road rash in numerous places. The Girls in the Motorclothes department and front store were awesome. They helped bandage me up and helped me find a cab and Hospital and were so supportive. Also, service guys were also excellent and comforting at this extremely difficult time for me. Being in an accident far away from home is scary but having a dealership with a staff like this to assist you really made my serious situation easier to deal with. Thank you Maryland HD. YOU ROCK!!!!"

By: Keith Philadelphia,PA

"What was the fix here as I am having the same problem:...this was from your list of testamonials: "Tina Ice Harley-Davidson of Maryland 7010 Troy Hill Drive Elkridge, Maryland 21075 Dear Ms. Ice, I�m writing this letter to inform you of my recent visit to the Service Department with my warranty repair on my 2005 Road King. The Road King had a very unusual vibration, which another Harley Davidson dealership called not excessive and another dealership that stated it was normal. Your service technicians verified my complaint on a Saturday and than made an appointment to get it serviced. I dropped it off the following week for service. I was updated regularly on the progress and was informed it would take some time but the technicians never left any doubt that they would find and repair the problem. Sure enough the repairs were made and I�m now riding a bike that is vibration free and fun to ride again. I couldn't have asked for better service from Tom, Earl and Carlos. I appreciate their diligence in finding and fixing the problem that truly went beyond the call of duty. The entire Service Department was prompt, considerate, and thorough, during the repair. My special thanks to you and your service department for the wonderful job they did. Sincerely, Ron Doyle cc: Barb Sears " By: ron glenn dale,MD "

By: Reggie Oro Valley,AZ

"I just successfully completed the Riders Edge course and I have to say it was one of my best experiences. Missy and Debby are simply outstanding. I struggled with the "box" and it showed. Debby took her role as instructor and made it "Teacher" when she walked me through the box, not once but twice. She took my failures of the morning and in this small act of "teaching" made me successful. Debby, you are "The Teacher." Missy gave me the confidence to get me through! Her positive comments, quietly inspired me, she is the best. Harley Davidson of Maryland absolutely has a winner in this course."

By: Clifford Joppa,MD

"I just completed your riders edge program. My instructor were Wroth Kerr and Tony Zoet these two guys were great in hleping me get over some resrvation i had with low speed cornering. The course at your dealership is great and i going tell anbody who isthinking about takeing this course to go to your dealership. Thanks for all your help."

By: marty glen burnie,MD

"I recently purchased my dream of a 2007 FLHRS. I had dealt with Tim Davis in the past; asking questions, gathering information, etc. Tim always answered my questions and was willing to spend the time with me to help guide my decision making process. When I was finally ready, I went back to Tim and made the purchase. Working in a relationship industry, and understanding the importance of customer and client satisfaction, Tim was nothing shy of outstanding throughout the whole process. After the purchase, Tim walked me around and introduced to everyone in the dealership. With each introduction, everyone was very warm and friendly, and all "welcomed me to the Family". A top notch experience, and another loyal HD owner was born. Hats off to Tim, and to all those in the HD of Maryland store. Thanks everyone."

By: Ian Finksburg,MD

"I want to thank everyone in the service department that was involved in the repair of my Sportster XL883C. it is a truly wonderful experience to find a service department that has the customers service satisfaction as its #1 priority next to its lets get it fixed and fixed right outlook. it was greatly appreciated to have the mechanics to greet and listen to what was happening with my sportster and to keep me in the loop with the progress, diagnoses and and repair of my ride. My faith and pride to be a Harley Davidson owner and rider has been restored Thanks"

By: James Baltimore,MD

"I had a wonderful experience from Rider's Edge with Missy and Deb to purchasing my 2007 Sportster 1200L. The whole team is great! I truly appreciate all the help advice and words of wisdom from all. Chris L., Missy, Deb, and Gary B.: Thanks for believing in me through Rider's Edge! I did it! Thanks bunches! ~Amber "

By: Amber Waldorf,MD

"I just bought a 2008 Cross Bones, which is the second Harley I've purchased from your dealership and the second time I've worked with Tim in Sales. Once again, my entire experience was top notch in every respect. I was hesitant about doing a trade in, but Tim worked extra hard to make it all happen to my satisfaction so I can't thank him enough. Gary in Parts and Rick in Finance were a real pleasure to work with too, and Wade from Service gave me an excellent overview of the bike, its features and its maintenance requirements. In this area, people have several HD dealers from which to choose, but for me, HD Maryland is the only choice for the best customer service and committment to their customers. Thanks again for making the entire buying experience so easy. And, I love the new Cross Bones."

By: Jaye Laurel,MD

"I broke down on May 24, 2008, in the middle of the Baltimore Harbor Tunnel on the way down to the annual Rolling Thunder event in Washington. The staff at Harley Davidson of Maryland were the most client oriented people I have ever dealt with. I was on the phone with them several times while waiting for the tow and they reassured me that they would do everything possible for me. They took my bike in immediately, fixed it within minutes and discounted the entire purchase.I will make it an annual event to stop in just to show my appreciation. Thanks to all once again."

By: Donald Island Park,NY

""Dear Ms. Ice, Recently, I completed the Riders Edge Program (4/28/08 thru4/30/08) with Missy Burke and Kim Dillard. My success in the program is largely attributed to Missy and Kim�s knowledge, experience and dedication to safe and proper motorcycle skills. When I decided to take this course, I certainly had my fair share of reservations and fear. But any reluctancies were put to ease as the program progressed. Each instructor had a knack of recognizing their student�s insecurities and was readily available to offer guidance and support. The program was well structured and organized, both in the classroom and on the range. The material covered will be critical to my overall success and enjoyment in my future riding days. But the manner in which Missy and Kim facilitated the course and created a bond amongst 11 strangers, speaks volumes. I�d also like to mention how wonderful and friendly I found the entire staff. Our class was given a tour of the entire facility and I was in awe of how clean and organized everything was from the showroom floor to the parts department. The program was absolutely wonderful. Most importantly, I am sure it will aid me in all aspects of my future motorcycle skills and experiences. I will highly recommend the program to anyone interested and look forward to future interactions at Harley-Davidson of Maryland." Sincerely, Ellen "

By: Ellen ,MD

"I went to all the dealers in the area but this is the only one to give a straight deal and the guidence to complete the deal easily. Its what a dealship should be, straight forward perfect customer service from everyone there. There is no need to ask for anything as everything is given from the start of the deal to the finish."

By: Anonymous Baltimore,MD

"I just finished the Rider Edge class with Missy & Debbie and it was great! The instructors not only showed me what I was doing wrong, but how to correct it; now it�s up to me. I only wish I had one more day with them. I�d recommend this class to anyone!"

By: David Glen Burnie,MD

"I recently did the Riders Edge Course. It was the best thing I could have ever done. Tom & Missy are great instructors and I would recommend anyone and everyone to take the class. I never rode before and now with their instruction I feel very confident in riding! Thanks again for a great class."

By: Della Glen Burnie,MD

"Tim Davis was great during and after the sale Rachel is always helpful and always greets you with a smile and never forgets your name. The service department also remembers your name and goes out of there way to please you. All three departments work well with each other. I will always deal with HD of Maryland. Frederick is closer,but its worth the trip "

By: Tom Mount Airy,MD

"The entire team assembled at Harley Davidson was professional,couteous, and experienced. As this is my first purchase of a new Harley the experience was great. The team ensured that I was satisfied with all aspects of the sale and the support of the product after the purchase. Do to some error in communication the wrong accessory was installed on the bike. The personnel at the parts and service counter went out of their way to immediately correct the situation and ensure I was satisfied. Would I recommend Harley Davidson of Marylnd to others? Without hesitation. Cudos to the professionals."

By: Raymond Pasadena,MD

"I want to compliment and thank Mr.Ed Ski for his professional assistance. I had a flat tire on Monday 1/22/08. Called the dealership to see if they could help. Ed came through for me. He sent help, had the bike trailerd back to dealership. A new tire was installed. I rode home. Thanks to him and his mechanics I wasn't left out in the cold. Thanks! Great service. Csapo"

By: Ernest Ellicott City,MD

"I visited all the dealers in Maryland and found the best deal at this location. My entire experience was exceptional, from the first time I walked in until I picked up my bike the following week. I want to thank Rick Galley and Gary Burrier for the time they spent getting my deal done. I will recomend this dealer to anyone wanting to buy a new or used Harley D."

By: Bob Essex,MD

"I just want to thank Missy and Toby for thier instruction in the Riders Edge course I took in March of this year. I've been riding non-stop since April when I bought my bike and I LOVE IT! I wouldn't have had the confidence to get started without your instruction. I really can't say enough nice things about my experience in your course! Thanks again! "

By: Anonymous Baltimore,MD

"Great dealership with great people. I purchased my first bike this fall and the entire dealership made me feel welcome."

By: Ray Glen Burnie,MD

By: Anonymous belair ,MD

"The Beginning Rider's Edge Course at this dealership is fantastic. Missy and Keith did a great job teaching skills and building comraderie in the class that helped us all get through safely and successfully. Thanks for a memorable experience and opening up a new door for me to enjoy the fun of riding a motorcycle with a front seat view! - Ellen"

By: Anonymous Bethesda,MD

"Hi Missy WOW!! I still don't believe I passed with no points . The U-turn box was my hardest challenge, and I thank you a great deal for letting me re-test, and practice ride. Also thank you for your help, and coaching on the course. If you can please pass along again a BIG!! Thank You!! too Debbie . She is something to come in on her day off the help her class pass. I am sure she shoots for all her students to pass, and it sure shows. At this time I am un-able to purchase a bike new or used. I got my license now because I have friends who would like me to ride with them here or when away in other states. And while away in other states they some times rent, and want me to go. So in the next year I hope to be able to purchase a bike, and have wanted a new one. When I do purchase one, I will from Elkridge. Thanks again to everyone for all the help. You all have a great operation up their. Sportingly Ralph Krixer (Chip) "

By: chip baltimore,MD

"Thanks to Ed in Accessories for all your help! Then, Keith took over and the service department did an outstanding job with my Softail. It was a great experience."

By: George Alexandria,VA

By: Lynn Parkton,MD

"Not only were everyone in the dealership helpful and friendly, they were also courteous and patient over the phone! Heidi, especially, answered hundreds of my questions and never seemed bothered. The financial paperwork went smooth and quick, the person detailing the bike and going over the instructions, truly cared. Everyone really seemed like a happy family there. I would definitely rate your place 5 star and more! I also found the paper on the bike with my name and my boyfriends such a special little touch. I appreciate everyone's kindness. Buying accessories for the first time, too, is complicated but the girls made it easy. I felt like royality. Of course my favorite item is my little teddy bear in Harley P.J.'s, next to the bike that is! THANK YOU ALL SO MUCH FOR YOUR GREAT WORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"

By: Ruth Ann Baltimore,MD

"Well, what can I say. I have been going to Elkridge since they opened the new store. I bought all my parts through Elkridge except for a few misc. items. I have a 01 1200XLH that has been transformed. In 06, I entered my ride in the timonium show. It was the first time ever to be in a show. I figure if you are going to enter something, then enter big. I took first place in mild custom with six in that class. It wasn't the trophy I cared about, it was the experience of getting the parts, working on the bike with my wife and daughters. It's a one of a kind in my book. But thanks to the parts and service departments for they're help, I wouldn't have those memories. Keep ridin!"

By: Christopher Hampstead,MD

"The sales staff and everyone are great thanks for everything you have one great sales person thanks Chris"

By: Willard Odenton,MD

"One of the best experiences I have had. Tim Davis by far was one of the best salesman in the business. Kudos to him and the rest of the Harley-Davidson Maryland staff. Very professional and paid the utmost attention to my needs. Again thank you."

By: Sean Elkridge,MD

"We went to old glory and when we went in no one helped us and when they finally came over the man did not know what he was talking about. We asked if their was any specials and his answer is we do not do special we do not have to. Well little did he know that we were ready to spend $55,000 on 3 bikes. We came to your location because my son bought his first bike with you and was very happy. When we came in Patrick greeted us, answered all of our quetions, did not rush us, and stayed with until my husband and I made a decision on a bike. We then told Patrick we were ready to buy 2 more bikes and he informed us we were his first customers. He was so professional, informative and helpful we would have never known. Patrick, financing dept., chuck, the mechanics, the girls helping us with accessors were terrific. Because of that we spent over $50,000 and came back the next day and spent another 1,500.00. Everyone on Sunday got involved and everone monday when we took delivery shook our hands and welcomed us aboard. You should be very proud of ALL of your employees they made it a great experience for us. We told Patrick we have 2 more people coming to purchased a bike. We will be talking about this for a long time. Thanks Patrick for us again because he made the sales."

By: Jack and Rosemary baltimore,MD

"I just finished the Rider's Edge class and I wanted to thank Missy and Dawn for the fabulous job they did with our class. I had only ridden a couple of times before this class and now I have the confidence I need to ride on the street with my husband and enjoy the ride. Missy is the best and I highly recommend this class to anyone who is looking to become a rider, or needs a refresher course. Thank you!"

By: Terri Halethorpe,MD

"Although I live closer to two other Harley dealers, I prefer driving to Elkridge for my major purchases and service. The staff, and product availability, at Elkridge is by far the BEST. Thanks to; Heidi in Sales, Patrick and Craig in Parts and Access., Keith and Mike in Service and the whole team!!!! Sincerely, Dan Sullivan "

By: Dan Damascus,MD

"My thoughts of purchasing a bike through HD originated on the internet. When I saw the 2007 HD Ultra Classic, "Green Envy", I immediately fell in love! The following weekend, my wife and I drove down to your store, "just to look". Chris LaForge immediately took charge of the sale. Chris handled the entire sale of my new bike with the utmost professionalism. He treated my wife and I as if we were the only two customers he had. TOP NOTCH!!! LOOKING FORWARD TO MEETING EVERYONE THIS THURSDAY AND AM EXCITED TO BE A MEMBER OF THE HD FAMILY!!!"

By: Tony & Debbie BALTIMORE,MD

"I want to thank everyone especially Tim and Rick who always treated my family and myself with the utmost respect during my purchase. I am a long time rider but first time Harley owner and not once was I looked down upon. Jon in Service showed me everything I needed to know about my new ride. Thanks to all! I will definately come back for all my Harley needs or just to visit. I prefer going somewhere for quality instead of quantity! Great Job Everyone!"

By: Scott Fort Meade,MD

"You have a Gold Mine in your service man EARL!... I now drive a 140 mile round trip on route 95 just to have Earl & the guys in your service dept service my bikes! This is the best team Ive seen in 30 years of getting my Hawgs Fixed... and fixed right & fast the first time! "

By: Go Fast Fiberglass West Grove ,PA

"I could not be any more satisfied with my Harley purchase, or with the service I have received, since buying it in July 2006. Although I live closer to another dealership, I get my service and accessories at Harley of Md in Elkridge. Thanks to Heidi and the entire staff !!!!!!! Dan "

By: Dan Damascus,MD

"Just a quick note to say thanks for the 5 stare service. I needed a accessorie for a custom trike that I am building, and my local dealer gave me a list of dealers that still had this discontinued accessorie in stock. Got Rechel in parts dept. on the phone and she did everything that she said she would, evening calling me back when she said she would. Got it in the mail in three days and I an a happy guy! Thanks again Rachel, and Harley of Elkridge, Maryland. Timmer "TRIPOD" of Colo. Spgs. 3/22/2007"

By: Tim Colorado Springs,CO

"I would like to THANK Missy and Worth for being so wonderful during my rider's edge class. I was so afraid but wanted to learn. They made me feel so relaxed and excited about the class that I completed the course and now "I'm a Rider" JacQue April 2006 Class"

By: Anonymous Baltimore,MD

"Feb 2007 I starting looking at Harleys at the begining of the Month, and visited Harley Davidson of Maryland. Immediatly when you arrive you are impressed that you are not "Tackled" by Salesmen, when you are approached by the staff they are extremely polite and better stated they "listen to you" then start to size up your needs. Issues, I never considered where addressed in the presentation of the motorcycle. After arriving home I went to the Website, and realized I had just spent 3/4 of a hour with the "Sales Manager" whom of all people you dont expect to be out on the floor being one of the guys working with a customer. He was execeptional, and it was his persona and professionalism that stayed with a few days, while trying to make up my mind. If your looking a man that knows Harleys and you info, If you call HD of Maryland and make a appointment to see Jack Corbin, you wont be sorry, especially if your a 1st Time Harley Buyer.. Ted Southerland Pasadena"

By: Ted ,MD

"I can't tell you what a great experience I had purchasing my first Harley from your dealership (an '07 Road King Custom). From Heidi and Tim in sales to the guys in Service who installed my new pipes and the Screamin Eagle kit to everyone in finance and motorclothes, I'm happy to see it was the easiest and most pleasant high-end purchase I've ever made. I truly felt like a member of the "family" and I now stop in at least every couple of weeks to just say hello and look around. The plaque I recieved a couple of weeks later was just icing on the cake. Like most riders in this area, I had several Harley dealers to choose from but I seriously doubt any of the others could match the experience I had at HD of Maryland in Elkridge. Thanks so much."

By: Jaye Laurel,MD

"This is my second purchase from HD of MD. I saw this Screaming Eagle Ultra on the floor, and it kept calling my name. Well, Russ, Tim and Jack all informed me that once I saddled up... it was mine. How right they were. A loyal customer since 2000, I knew what I wanted and did not look at any other HD dealerships because my experience with this company has never been anything but superb. So as far as I am concerned there is no other HD dealership. Thank you Tim (Sales), Bobby (Accessories), Jack (manager), Rick (Finance), Jon & Bill (service) for making this a wonderful experience AGAIN! Tina, your crew is the BEST!!"

By: SCOTT Ellicott City,MD

"Over the last five years, I've visited all the Harley dealerships in the Baltimore, Annapolis, St. Mary's area. I've never owned a motorcycle. On December 6th, 2006, I revisited your dealership and Tim Davis helped me out with my decision to purchase my first motorcycle, my first Harley Davidson. He never talked down to me as most of the sales people did from the other dealerships. He patiently explained all the benefits of each model. I left that day, having made a decision to purchase a Standard. When I came back that evening, Tim and Chuck, THANKFULLY upselled me on getting an Ultra Classic and they didn't do it in some obnoxious way. They asked me what I wanted, what my ultimate purchase would be and they showed me the benefits and the negatives in a professional way. I've been in sales for over twenty five years and I absolutely hate to be sold. These guys made it painless, pleasant and I'm glad they had the knowledge and the patience to help me make a decision. They are GREAT salesmen. In any event, I ended up purchasing an Ultra Classic. Thanks to your great sales people. Rick Galley was fantastic and your service department is like meeting next door neighbors. What a great dealership. I just wish it was as pleasant purchasing a car as it is purchasing a Harley. You guys are the best Kelly Miller"

By: Kelly Catonsville,MD

By: Sharon Baltimore,MD

"I purchased a 2007 Road King Classic from your dealership. I am totally pleased with the entire transaction. Dave Lutz is a very professional salesman, he took the time to answer all my questions and did not pressure me at all, Rick Galley was also very professional in his handling of my payment transaction. I would highly recommend your dealership to anyone. "

By: Michael College Park,MD

"Hi, I just wanted to say Thank You to Missy and Debby. My wife and I just took the Riders Edge Course, and I can not belive how much my riding has improved ! I am an experienced rider, and boy did I learn that I had alot of bad habbits. Missy and Debby were patient and dedicated to being sure that they took time to work with each and every student. Thanks again ! B.B. P.S. I will remember to TURN MY HEAD!!!!!"

By: Anonymous Hanover,MD

"It has always been my dream to own and happily ride a Harley Davidson ever since I was a young girl. Fortunatley, your beautiful dealership opened and to my surprise offered this wonderful "Rider's Edge" course which teaches all levels of riders skills, safety applications, and hands-on experience. Yes!!!!! This was one of the most postive experiences of my life. My instructors Debby, Missy, and Toby were oustanding. Nothing but supportive and motivating. I learned so much not to mention....I had a blast! These instructors were so funny and so insightful. I highly recommend this class for anyone itching to get on a bike as well as those vets who want to fine tune some skills. Thank you to everyone for making my dream come true. I am so excited to start riding and would not have been able to do so without the help and encouragement of these fabulous instructors. See everyone on the road!!! "

By: dana baltimore,MD

"I very much enjoy going to the dealership for accessories (chrome). Luckily I've not needed any abnormal service, but when necessary I've been very well taken care of."

By: maurice laurel,MD

"Harley-Davidson of MD *is* my dealer: I love this motorcycle dealership. Everyone I've met in sales, parts, service, motorclothes, and Rider's Edge is friendly and helpful. Thumbs up!"

By: Tim & Nancy Marriottsville,MD

"Not only do the employees know their stuff about bikes they also possess the best customer service skills that I have ever experienced! Everyone inside the store will greet you with a smile and a hello from the sales person to service techs. And the prices on the bike to along with the superb service is reason enough for me and my husband looking forward to purchasing another bike soon!!!"

By: Michelle DISTRICT HEIGHTS,MD

"I am a new rider and signed up for the Riders Edge Class. I take the class May 11-14 and can't wait. I also purchased a used 2000 883 Sportster Custom from a private owner and will be back for service, clothing and accesories! So far my experience with HD of MD has been great. Highly recommend to everyone!"

By: Brian J Glen Burnie,MD

"I was treated so well by Dave Lutz, Tom, and Michael, and I truly appreciated them taking time to explain things to me without making me feel stupid! They were great advocates of the products without strongarming me, and their enthusiasm has really got me pumped up to get on my new bike. I hate shopping for clothes, and hate worse having someone help me. I like to know what I want, get it, and get out. Dave and Michael introduced me to Adrianna. She asked what I was interested in and a few questions, then took me right to everything I needed. She did great at reading my tastes and needs and finding the right thing out of a large inventory. She was exceptional, and I really appreciated her help."

By: Dave Severn,MD

"I have purchased 3 motorcycles from HD of MD. The experience and satisfaction keep getting better. Your staff and the customer service is second to none. I want to acknowledge Earl Oyer, Dave Wert of service and Mike Giordano, Jr. in parts. I consider them the super stars in your team of most valuable players. Can't wait for my 5th purchase!"

By: Rudy Woodstock,MI

"I recently went through the Rider's Edge course taught at HD of MD, and it comes highly recommended for anyone that is interested in riding. My classmates and I covered a wide range of experience, from decades of riding to absolutely no previous riding experience at all. I myself had only had a year or two of moped riding 20 years ago. I can't stress enough how great this class is both as a beginner course or as a refresher course before getting back into the saddle. I came into the class knowing nothing, and in four days I graduated, got licensed, and now enjoy cruising on my new Street Bob. Much thanks to my instructors, Missy and Worth, couldn't have done it without ya!"

By: Robert Glen Burnie,MD

"I have recently completed the Riders Edge Program and have never thought I spent my time and money more wisely. I have a 2006 883XL Sportster my husband as been teaching me to ride but felt I needed more help. This is my fisrt experience in driving a motorcycle and a 40 something was a little leary of it. Since taking the course lead by Missy and Worth I am much more confident I will be able to enjoy riding my Sportster with more confidnece out on the open road. I know I still need more practice but feel this will be much easier with the skills I was taught in the Riders Edge Class. Missy, Worth thank you for making sure I learned the skills you were teaching us. I also wanted to say that all the people I have dealt with in motor clothes, parts and service ahve been extremely helpful and always, always made me feel they were listening and were concerned to make sure I was able to get what I needed. "

By: Wendy Pasadena,MD

"I purchased my first Harley, a 2004 Electra Glide Classic here and was impressed with the staff from sales, to parts, to service. Everyone goes that extra mile to ensure customer satisfaction. As a result, when I decided to purchase my second Harley, a 2006 Road King, I came back. I will recommend this dealership to any others who are in the market for a Harley as I'm sure they will have the same customer satisfaction I have had."

By: Marshall Hurlock,MD

"What a pleasure it is to deal with Harley Davidson of Maryland. This dealership makes you feel like family. I have purchased 5 bikes from them and this is the only dealership I will ever deal with. Thank you Tina, Chuck and your outstanding staff."

By: Anonymous Millersville,MD

"Great Experience, Great Job, Experienced Tech. Also found a Factory covered warranty problem while bike was being serviced, notified me and corrected problem. Bike runs great. Thanks again "

By: Chuck Baltimore,MD

"Tina Ice Harley-Davidson of Maryland 7010 Troy Hill Drive Elkridge, Maryland 21075 Dear Ms. Ice, I�m writing this letter to inform you of my recent visit to the Service Department with my warranty repair on my 2005 Road King. The Road King had a very unusual vibration, which another Harley Davidson dealership called not excessive and another dealership that stated it was normal. Your service technicians verified my complaint on a Saturday and than made an appointment to get it serviced. I dropped it off the following week for service. I was updated regularly on the progress and was informed it would take some time but the technicians never left any doubt that they would find and repair the problem. Sure enough the repairs were made and I�m now riding a bike that is vibration free and fun to ride again. I couldn't have asked for better service from Tom, Earl and Carlos. I appreciate their diligence in finding and fixing the problem that truly went beyond the call of duty. The entire Service Department was prompt, considerate, and thorough, during the repair. My special thanks to you and your service department for the wonderful job they did. Sincerely, Ron Doyle cc: Barb Sears "

By: ron glenn dale,MD

"i was really happy with my experience at the dealership from sales to financing i hope my riding experience on this harley is just as good i didn't mind the 35 mile journey it was all worth it keep up the good work"

By: bill baltimore,MD

"I have bought 2 bikes from H-D of MD. Both times Rick was my salesperson. My first bike was a 05 Dyna Super glide, and was a terrific bike, never had any trouble with it what so ever, so when I decided to go to a slightly different bike, my 06 Heritage Classic, there was no doubt I was going back to the same dealership that answered all my questions, helped with accesories, and makes you feel like you belong. When selecting pipes for my heritage, Rick in sales, Fred and Earl in the service department and Mike in parts answered every stupid question I had from sound to tuning. From the selection of a bike, to financing, trade-in, accesories and the walkthru at the end, it was the very best experience in buying a bike I could have asked for! Thanks"

By: Michael pasadena,MA

"I had the privilege of taking the Riders Edge Course on November 3-6, 2005 and felt compelled to tell you how much I appreciated the experience. Toby and Phil are the best instructors that I have ever encountered. Their professionalism and instruction both in classroom and out on the range is outstanding. My classmates and I respect the knowledge and skill that these two gentlemen demonstrated and I feel that I am now a much safer motorist. Thank you, Toby and Phil for an outstanding experience!!! Thank you again, Heidi for getting me into the course!!! Sincerely, William Hicks "

By: William Perry Hall,MD

"I just completed the riders edge class on nov 6th 05,just wanted to let you guys know,Toby & Phil are some of the best teachers I've ever had (and I'm talking grammar school and high school to)I feel very priveledged to be taught by both fine men,there patients and understanding of the students and the rules of the road are outstanding. I hope one day, I can be as skilled and careful as Toby and Phil are. And there understanding and phenominal ways of teaching were very respected by our whole class. You guys keep these two around ,and without a doubt ,I know there will be alot more happy and safer motorcyclist on the road,And I feel alot happier about that also. Once again thanks Toby and Phil for the outstanding job,and also to Heidi for getting me in so quick ,it is much appreciated. Very Sincerely yours Anthony Catucci."

By: Tony laurel,MD

"WHEN MY BROTHER-IN-LAW PURCHASED A NEW BIKE FROM THE ELKRIDGE STORE, WELL THATS ALL IT TOOK FOR MY HUSBAND TO CATCH THE FEVER, SO IN TURN WE FOUND A 2004 SOFT TAIL DUECE ON LINE AND BOUGHT IT. ALTHOUGH, I ADMIRED THE HARLEY'S FOR A LONG TIME, I COULDN'T TELL YOU THE FIRST THING ABOUT THE BIKE. SATURDAY, WE DECIDED TO GO TO THE ELKRIDGE STORE. IT WAS THE DAY AFTER THEY LOST THEIR CLOSE FRIEND AND EMPOLYEE, JEFF. MY HUSBAND AND I ENDED UP STAYING THERE FOR A GOOD 2 HOURS ASKING QUESTIONS ABOUT HIS BIKE AND TALKING TO A COUPLE OF THE SALES PEOPLE, ALTHOUGH IT WAS CLEAR TO ANYONE WHO WALKED THROUGH THE DOORS THESE GUYS WERE DEVASATATED BY THEIR LOST, YOU KNOW,THEY STILL WENT OUT OF THEIR WAY TO HELP YOU, MAKE YOU GENUINELY FEEL THAT YOU WERE WELCOMED THERE,REGARDLESS IF YOU WERE BUYING OR ASKING A MILLION QUESTIONS. THE GUY WHO HELPED US, DERICK,I APPLAUDE HIS HELP, PATIENCE , HELPING ME WITHOUT MAKING ME FEEL STUPID OR DUMB, AT THE SAME TIME RUNNING BACK AND FORTH TRYING TO GET PARTS, THAT I DIDN'T KNOW THE FIRST THING ABOUT....I RECCOMEND THIS STORE TO ANYONE AND THEY DESERVE RATINGS ABOVE ANY 5 STARS !! A+A+A+ THANK YOU, JACKI "

By: JACKI GLEN BURNIE,MD

By: Tom Pasadena,MD

"First of all, let me start by saying "thank you". For your patience and understanding with my situation. It has been about 20 years since I have been on a street bike. When I started to pursue the option of getting a "toy", there was nothing but a Harley to consider. The large dealer network, knowledgable staff, and high resale and marketability of the bike made it my only choice to consider. The sales department worked with me to try and find my comfort level and ultimately made the suggestion of my 2005 Sportster 883 Custom. Good choice, just the right bike to get to know the street again. I drove the bike home and hated it!Scared to death of the street and all the trucks! I called the dealership the next day to discuss my options of getting out of it. They reassured me that this happens and offered several possible solutions to my situation. The conversation turned from understanding to encouragement for me. I am glad I made the call. Meanwhile, 2 months later, I have all my friends, and new ones, taken me out and I love it! My wife is in the store and on line more than I am. It is true that the Harley folks are friends and it is a way of life. I have joined the local H.O.G. Chapter and am looking forward to the meeting and events. In closing, thanks to Rick, Russell, and Kevin and the ones I dont know the names of for making me feel at home and welcome and turning what I thought was a bad decision into a new way of life. Thanks to all !!!! Bill"

By: BILL PASADENA,MD

"I'm a "regular" at H-D of MD. The staff is always friendly and helpful, looking out for your benefit. I would recommend this dealership to anyone looking to buy a bike, parts or have their bike serviced!"

By: Jay Clarksville,MD

"Dear H-D of MD, I just completed the Riders Edge course with instructor's Missy and Toby, Class #31. The course was great. A++. I learn a ton about riding a motorcycle safely and have fun while doing it. I feel I am a better car driver now that i have completed the course. The instructors were very nice and helped me increase my joy of motorcycles. I now have an need to get a motorcycle and ride. The instructors were so nice and encouraged us all in the class to preform our best. I would recomend this class to anyone who wants to ride or is even thinking about riding. It was a great weekend. Thanks again. Toby and Missy are the best teachers and wonderful people. Can't wait to ride. Nick DeWind "

By: Nick Severna Park,MD

"To whom it may concern, I took the class last weekend 6/23 - 6/26/05. I had no idea what to expect since I had no previous riding experience and I wasn't sure if I would be interested in continuing with riding. Toby Sonn and Worth Kerr were the instructors and I want to say that they made the class very interesting. I think that they were excellent instructors. They started from scratch (especially with one woman that until that class had no idea what the concept of a clutch was either on a motorcycle or a car) and I believe that the building block method was very successful. By the time they were done everyone had a good understanding of riding but I think also of the fact that this is just the beginning of the learning curve and there are major limitations to our abilities at this time. I came away from the class with confidence and a desire to continue. I will recommend it to anyone that I speak to with an interest in riding. Thanks, Matt Toback "

By: Matt Ellicott City,MD

"BEEN TO YOUR LOCATION A FEW TIMES CHECKING OUT BIKES AND ACCESSORIES.FORTUNATELY AND UNFORTUNEATLY, I WAS FINNALLY ABLE TO BUY MY VERY FIRST HARLEY ON JUNE 24 2005 BUT YOUR STORE WAS COMPLETELY OUT OF STOCK OF WHAT I WAS LOOKING FOR. BUT THATS MY FAULT FOR WAITING UNTIL THE MIDDLE OF RIDING SEASON TO BUY. NO DOUBT I WILL RETURN TO YOUR STORE BECAUSE OF YOUR GREAT SHOWROOM , HELPFUL STAFF, SUPER PARTS DEPT AND CONVEINENCE ON MY END CONSIDERING I LIVE ONLY 5 MILES FROM YOUR LOCATION. THANKS FOR YOUR TIME, JIM"

By: james baltimore,MD

"2005 Sportster, great ride and I was completely happy with the buying experience. Will highly recommend Harley Davidson of Maryland. Special thank you to Chris LaForge."

By: August Baltimore,MD

"I was a participant in the Riders Edge course put on May 6th through May 9th at your dealership. I wanted to comment on how exceptional your dealership was along with this course in teaching me how to operate a motorcycle. The instructors were superb especially Debby Raymond. You could tell she was into this not for the money but to insure new riders were sufficiently trained to operate in a safe manner respectful of the laws and rules. At the same time she made the experience fun and left you feeling more confident and comfortable with each session and day. At the end of the course i not only received my certificate to obtain my motocylce license from the MVA but also had gained a level of respect and confidence as I begin my riding experience on the road. For those interested in obtaining their motocycle license i would highly recommend your dealership, this course and Debby as an exceptional way to begin your personal riding journey! Sincerely, Mike Cottrell, Glenwood, MD"

By: Anonymous Glenwood,MD